Terms of use

1. What Ovehla is

Ovehla is a listing platform that connects people looking for property or accommodation (buyers, tenants and guests) with the owners, agents, agencies and hosts who offer it, in African countries.

Ovehla is not an estate agent, landlord, host or party to any sale, lease, stay or viewing. Any agreement, deposit or payment for a property or stay is made directly between you and the other person. We don't hold or transfer money for property deals or stays.

2. Who can use Ovehla

You must be at least 18 years old and able to enter a binding contract. You may use Ovehla for a business (for example an agency) if you are authorised to act for it.

Keep your login details private. You are responsible for activity on your account. Tell us straight away if you think someone else has used it.

3. Listings and owner responsibilities

If you list a property or stay, you promise that:

• you own it or have the owner's written authority to market it, and any licence your country requires for agents or short-stay hosts;
• the title, price, location, photos, size and availability are accurate and kept up to date, and the photos are yours or you have the right to use them;
• you follow local law on property, tenancy, short stays, consumer protection, tax, anti-discrimination and anti-money-laundering;
• you won't ask for money before a genuine viewing or before documents can be checked, and you won't list anything misleading, illegal or already sold or let.

Every new listing is reviewed before it goes live. We may decline, pause, edit the presentation of, or remove a listing, and suspend an account, if it breaks these terms, if we receive credible reports, or where the law requires. We'll tell you why unless the law or safety stops us.

You keep ownership of the content you post. You give Ovehla a worldwide, non-exclusive, royalty-free licence to host, display, resize and share it (including in search results and social previews) to run and promote the service, for as long as it is on Ovehla.

4. Renters, buyers and guests

Always view a property and check documents (title, identity, authority to let or sell) before paying anything. Never pay a deposit to someone you haven't verified. A "Verified" badge means the owner's identity documents were checked by our team; it isn't a guarantee about the property, its title or the deal.

Booking and viewing requests are requests to the owner. They are only confirmed when the owner accepts. Cancellation terms for a stay are agreed with the host.

Reviews must be honest and about a real stay or viewing. You can review only after a confirmed stay or viewing.

5. Fees, subscriptions and refunds

Browsing, saving, messaging and requesting bookings are free for renters, buyers and guests.

Owners get a free period when they first set up an owner profile (the length shown in the Owner studio when you join). After it ends, your listings stay saved but are hidden from the public until you buy a plan.

Plans (monthly, quarterly or yearly) are paid in advance for a fixed period and do not renew automatically. Paying while a plan is active adds the time on top. Identity verification may carry a one-time fee, shown before you pay; it is waived while you have an active plan. Prices are shown at checkout in the currency charged, including any taxes we must collect. Converted prices elsewhere on Ovehla are approximate and for display only.

Payments are handled by a licensed payment service provider. Your card or mobile-money details go to them, not to us.

Fees are non-refundable once the plan period or the verification review has started, except: (a) if you were charged twice or charged but the plan or review was not activated, we will activate it or refund you; (b) where your local consumer law gives you a right to a refund. A rejected verification is not refunded unless the rejection was our mistake. To ask for a refund, use Contact support within 14 days of the payment.

6. What you must not do

• post fraudulent, fake, duplicate or misleading listings, or impersonate anyone;
• harass, threaten or discriminate against anyone, or send spam;
• collect other users' data, scrape the service, or use it to build a competing database;
• try to break, overload or get around the security of Ovehla, or access accounts that aren't yours;
• use Ovehla for anything illegal, including money laundering.

Please report listings or messages that break these rules with "Report this listing" or Contact support.

7. Disputes between users

Disputes about a property, stay, deposit or deal are between the people involved. We may help by reviewing reports and messages on Ovehla and by removing listings or accounts, but we are not an arbitrator and can't force either side to pay.

8. Our liability

We work hard to keep Ovehla available, safe and accurate, but listings come from owners and we can't guarantee them. Ovehla is provided "as is" and "as available".

To the extent the law allows, we are not liable for loss arising from dealings between users, from listing content, or for indirect or consequential loss. Our total liability to you for any claim about Ovehla is limited to the fees you paid us in the 12 months before the claim (or the equivalent of USD 100 if you paid nothing).

Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any right that your local consumer law says can't be excluded.

9. Ending your account

You can delete your account at any time from My profile → Delete account, or on the web at /account/delete. Your account is deactivated at once and removed from public view (your profile and listings no longer show), then permanently deleted after 90 days. Until then some data, such as identity verification records, is kept for security, fraud prevention and legal reasons; payment records are kept for as long as tax and accounting law requires. Unused plan time isn't refunded when you delete your account. We may suspend or close accounts that break these terms.

10. Changes and law

We may update these terms. If a change is significant we will tell you in the app or by notification before it applies. Continuing to use Ovehla after that means you accept the new terms.

These terms are governed by the law of the country where you live, and its courts can hear disputes, unless the law of that country allows otherwise. Before going to court, please contact us so we can try to settle it.

Questions: use Menu → Contact support (in the app or on this website).